Bookings & Cancellation

Bookings

Tune Hotels encourages advanced, online booking as its primary booking method, employing a demand-based pricing system that rewards early bookings with exceptionally low prices.

• All bookings are charged in full upon completion of the booking process and confirmed bookings will be issued a 10 digit Reference Number in an emailed Booking Confirmation sheet. The Booking Confirmation Sheet should be printed and presented upon check in at the Hotel, together with proof of guest's valid identity documentation (NRIC/Passport/ valid photo identity documentation or its equivalent).
  
  • If you do not receive a Booking Confirmation Sheet within 24 hours from the time of booking, please contact our Call Centre.
  • credit card bookings made within 5 days prior to check in date will require presentation of the said card. Failure to do so may delay your check in process.
• Due to security reasons, only the person whose name appears on the booking is allowed to check-in. At check-in, please bring along the Booking Confirmation sheet along with your Malaysian Identity Card (citizens) / Passport (foreign guests) for identity verification.
• The person named as 'Guest' in the booking must be the person that will actually be staying at the Hotel failing which, Tune Hotels reserves its absolute rights to cancel the room booking and shall forfeit the booking payment.

Note: Our room rates and charges are in the currency of the country our hotels are located in. This is to give the most affordable local rates by avoiding incremental costs such as currency fluctuations and exchange rate gains.

• Advertised room rates are applicable for selected dates only
• Room rates are subject to availability
• Rooms are limited and may not be available on public holidays, school breaks and weekends
• All room rates are per room per night
• Room rates in United Kingdom is inclusive of VAT and admin fees
• Malaysian and Indonesian room rates are exclusive of service tax and charges or tax at the prevailing rates.
• All prices are based on local currency of the country that the hotel is located in and subject to change without prior notice
• Other terms and conditions apply

Changes and Cancellation

• Once bookings are made and/or guest(s) are checked in, bookings are non-refundable.
• Booking cancellations MUST be done at least 3 days before the scheduled check in date. Total payment is deemed forfeited for any cancellation within 2 days of the scheduled check in time
• The only change allowed for a confirmed booking is a Guest Name change which must be made at least 3 days before check in date. This change is subject to a Change fee. (Please refer http://www.tunehotels.com/fee-hotel-schedule)
• In the event of cancellation of bookings (at least 3 days before the check in date), a credit shell amount equivalent to the value of the booking minus the cancellation charges will be credited into the guest's registered account for future bookings.
• The amount in credit shell is valid for 6 months from the cancellation date after which it will expire. The credit shell amount is currency-specific and is not transferable to other accounts.
• Cancellations can only be made online at https://bookings.tunehotels.com/AccClient/MyInformation.asp.
• Cancellations charges apply (Please refer http://www.tunehotels.com/fee-hotel-schedule)
• Tune Hotels and Air Asia are separate entities. We are not responsible for the flights being cancelled or rescheduled and therefore we will not accede to requests for refund or compensation.